At Deals The Garden & Yard Store, we’re committed to making your outdoor living space beautiful and enjoyable. Our shipping and returns policies are designed to ensure you receive your premium garden and yard products promptly and can shop with confidence.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Best for customers who want faster delivery
  • Free Shipping:
    • Available for orders over $50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Great option for budget-conscious shoppers who can wait longer

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to certain Asian countries and remote areas.

Returns & Exchanges

We want you to be completely satisfied with your garden arches, bird feeders, outdoor furniture, and other outdoor essentials. If you’re not happy with your purchase, we’re here to help.

Key Return Policy Details

  • Return Window: 15 days from receipt of order
  • Condition: Items must be unused, unassembled, and in original packaging with all tags attached
  • Return Shipping: Customer’s responsibility unless return is due to our error

Non-Returnable Items

For health and safety reasons, these items cannot be returned:

  • Compost Accessories & Compost Bins/Tumblers (hygiene considerations)
  • Bamboo Grow Lights (special order items with custom configurations)
  • Personalized or custom-made garden decor items
  • Any product that has been assembled, used, or installed

Easy Return Process

Follow these simple steps to return or exchange an item:

  1. Initiate Your Return/Exchange

    Within 15 days of receiving your order, email our customer service team at [email protected] with:

    • Subject: “Return/Exchange Request – Order #[Your Order Number]”
    • Product name and reason for return/exchange
    • Your preferred resolution (refund or exchange for specific product)
    • Confirmation that the item is in original condition
  2. Wait for Authorization

    Our team will respond within 2 business days with:

    • Return authorization (if approved)
    • Return shipping instructions
    • Exchange options (if applicable)
  3. Ship Your Return

    Once approved, ship your return to:

    Deals The Garden & Yard Store Returns
    3501 White Oak Drive
    Kansas City, US 64131

    Note: We recommend using a trackable shipping service for your protection.

Refund Process

Once we receive and inspect your returned item:

  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after we receive your return
  • Delivery Time: 5-10 business days to appear on your statement (varies by financial institution)

For exchanges, we’ll ship your replacement as soon as we process your return. Standard shipping times apply.

Damaged or Incorrect Items

If you receive a damaged item or wrong product:

  • Contact us immediately at [email protected] within 3 days of delivery
  • Include photos of the damaged/incorrect item and packaging
  • We’ll arrange a replacement or refund at no additional cost

Gardening Satisfaction Guarantee

We stand behind the quality of our outdoor living products. If you have any concerns about your purchase, please don’t hesitate to contact our friendly customer service team who share your passion for beautiful outdoor spaces.

For any questions about our shipping or return policies, email us at [email protected] or call during business hours.

Happy Gardening!
The Deals The Garden & Yard Store Team