Welcome to Deals The Garden & Yard Store! We’re dedicated to helping you create beautiful outdoor spaces with our premium garden and yard products. Below you’ll find answers to our most frequently asked questions about products, shipping, payments, and more. If you don’t find what you’re looking for, our friendly customer care team is always happy to help at [email protected].
Product Questions
What types of products do you offer?
We specialize in premium outdoor living products including:
- Garden structures (arches, arbors, bridges)
- Wildlife accessories (bird feeders, baths, houses)
- Composting solutions (bins, tumblers, accessories)
- Decorative elements (garden stakes, light stakes, chimes)
- Outdoor furniture (dining sets, accent tables)
- Plant care items (bamboo grow lights, cold frames)
Are your products suitable for all climates?
Most of our products are designed to withstand various weather conditions, but we recommend checking individual product descriptions for specific weather resistance information. For particularly harsh climates, you might consider additional protective measures for items like wooden structures or decorative elements.
Do you offer assembly instructions for products like arches, arbors, and dining sets?
Yes! All products requiring assembly come with detailed instructions. For complex items like arches and arbors, we also provide online video tutorials accessible through our website. If you need additional assistance, our customer service team can help.
Shipping & Delivery
What are my shipping options?
We offer two convenient shipping options:
- Standard Shipping ($12.95): 10-15 business days via DHL or FedEx
- Free Shipping: 15-25 business days via EMS for orders over $50
Do you ship internationally?
Yes! We proudly ship worldwide, though we currently cannot deliver to some Asian countries and remote regions. During checkout, our system will automatically confirm if we can deliver to your location.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can also log into your account on yardnoutdoors.com to view your order status anytime.
What if I need my items by a specific date?
While we process orders quickly (1-2 business days), we recommend ordering at least 3-4 weeks before you need your items, especially for seasonal projects. For urgent requests, contact us at [email protected] and we’ll do our best to accommodate your needs.
Payments & Pricing
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Are there any hidden fees?
No hidden fees! The price you see is what you pay, plus applicable shipping costs unless your order qualifies for free shipping (orders over $50). Any import duties or taxes for international orders are the responsibility of the customer and are not included in our pricing.
Do you offer price matching?
We regularly check our prices to ensure we’re offering competitive rates for premium quality products. While we don’t currently offer formal price matching, we encourage you to contact us if you find a significantly better deal elsewhere, and we’ll see what we can do.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. You may return most items within 15 days of delivery for a refund or exchange. Items must be in original condition with all packaging. Some large or custom items may have different return policies – please check individual product descriptions.
How do I initiate a return?
To start a return, please contact our customer service team at [email protected] with your order number and details about the product you’d like to return. We’ll provide instructions and a return authorization number if applicable.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance as we cannot guarantee receipt of returned items.
How long does it take to process a refund?
Once we receive your return, we’ll inspect it and process your refund within 5 business days. Refunds will be credited to your original payment method. Please allow additional time for your bank or credit card company to process the refund.
Account & Technical Questions
How do I create an account?
You can create an account during checkout by selecting “Create an Account” or by visiting the “My Account” section of our website. Having an account allows you to track orders, save your shipping information, and view your order history.
I forgot my password. How can I reset it?
On the login page, click “Forgot Password” and enter the email address associated with your account. You’ll receive an email with instructions to reset your password.
How do I update my account information?
Log into your account on our website and navigate to “Account Details” where you can update your personal information, shipping addresses, and password.
Still Have Questions?
Our customer care team is here to help! Contact us at [email protected] or by mail at:
Deals The Garden & Yard Store3501 White Oak Drive
Kansas City, US 64131
We typically respond to emails within 24 hours during business days (Monday-Friday).
Happy gardening from all of us at Deals The Garden & Yard Store – where we deliver more than products, we deliver inspiration for your outdoor living space!